Return Policy

Return Policy:

At Altus, we strive to provide high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a flexible and straightforward return policy to ensure a positive shopping experience.

Eligibility: To be eligible for a return, the product must be in its original condition and packaging, with all tags and accessories attached. Products that have been used, damaged, or altered in any way are not eligible for a return.

Timeframe: Returns must be made within 14 days of receipt of the product. If more than 14 days have passed since the delivery of your order, we are unable to offer a return.

Process: To initiate a return, please contact us at info@tyhy.com.au to request a return authorization. We will provide you with a return shipping label and instructions on how to return your product.

Refunds: Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria outlined above. If your return is approved, we will issue a refund to your original payment method. Refunds are typically processed within 5-10 business days.

Shipping Costs: You are responsible for the cost of shipping the returned product back to us. We do not cover return shipping costs unless the product is defective or incorrect.

Defective or Incorrect Products: If you receive a defective or incorrect product, we will cover the cost of return shipping and provide you with a replacement product at no additional cost.

Final Sale Products: Products marked as final sale are not eligible for a return.

By purchasing from Altus, you agree to our return policy and the terms and conditions outlined above. If you have any questions or concerns, please do not hesitate to contact us.